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Some commonly asked questions

Do you shoot in rain?

Because New Jersey's weather patterns are so unpredictable and because of the urgent demands of our realtors to have their photos before entering their listing into the MLS ...

Virtual Access Tours shoots in the rain

As a courtesy, we will photo-enhance one front image and one backyard image.


Note that if everyone wanted to postpone their photo shoots, waiting for a sunny day, because of the backlog that would occur, we wouldn't be able to reschedule your shoot for quite some time.  New committed shoots take presedence over rescheduled shoot dates. Also, if cancelled within 24 hours, you will lose your ENTIRE shoot fee.


Sample of a house shot in the rain ... and then enhanced in Photoshop

What's your cancellation policy?

Cancel within 48 hours - $75

Cancel within 24 hours - full shoot fee

When booking a photographer to come out to your listing, we reserve the time to travel and professionally photograph the home. We NEVER double book the date/time, jeopardizing your relationship with your client.

We do understand that sometimes, even though your client says they'll be ready .......... they're not ready.

To protect your investment, consider purchasing Cancellation Insurance.  For only $25, you can cover the chances of your client cancelling on you ..... last minute. We will apply your shoot fee to your re-booked order (within 30 days).

How do I brand myself?

Custom URL for all your tours

White label your web address with your own company name ......  not ours!

Let us take your domain and include it in your URL link  (ie.  tours.yourdomain.com), providing you with powerful SEO!

Create a mini INFOMERCIAL

Have something entertaining created, letting people know why to use your services

Give us your logo, head shot and a script (optional - we can write one for you) and let us make something compelling and fun to watch

Search Engine Optimization

Be found organically on Google

We expose the address and other key elements so that Google and other search engines find and index the tour quickly.

We also allow custom domains to be mapped to every tour made by a provider, all tours for a specific customer, or even a custom domain for an individual tour.

Brand your player

Why should your tour player offered by your vendor look like everyone elses tour?

Virtual Access Tours can create a UNIQUE virtual tour player, changing its configuaration, colors, fonts ...... select from one of our base templates and tweak it or have us program/create your very own tour format.


Here are some sample formats we offer.

New HTML 5 Format

Who owns the photos?

All images/photos, videos, panoramas, virtual tours, virtually staged images, presets, templates are the property of Virtual Access Tours (V.A.T.), and each sale/download constitutes a license to use the product. Please do not resell, re-host, or give the actions/templates/videos away. Please do not claim the actions/templates/videos/graphics (or the creation of them) as your own. A license does not extend to multiple people in the same company. You are welcomed to use the actions on personal and business images. Please feel free to use these images to suit your needs, however V.A.T. retains the copyright to the images. You may alter the images to your liking, however V.A.T. retains the copyright to those images. You are also not allowed to share, distribute, sell, claim as your own, or give away V.A.T.s images. If you are found to have been in violation of the above terms, you will be required to destroy all copies under penalty of law.

What do drone pilots need to know?

Drone Rules & Regulations

• Keep your UAS less than 400' above ground level (AGL) and remain clear of surrounding obstacles.

• Keep your UAS within visual range. It may have a navigation system that enables it to fly on full autopilot. Nevertheless, you must be able to see your UAS at all times (an FPV video feed does not count as “visual contact”).

• Remain well clear of and do not interfere with manned aircraft operations.

• Keep out of FAA-controlled airspace. This includes a 5-mile radius around airports.

• Don't fly near people or stadiums.

• Don't be careless or reckless with your unmanned aircraft—you could be fined for endangering people or other aircraft.

How do I get more exposure with my tour?

1. MLS Posting:

Since many realtors hire our services prior to posting their listing into the MLS, please remember to provide us with your newly assigned MLS # once received. We will post your newly created virtual tour to Realtor.com for you. Please note that if your company automatically generates a virtual tour for you, you’ll need to disable that feature for this listing. This way, your newly created branded, high-resolution virtual tour will show up in Realtor.com.

2. YouTube Video:

Because YouTube is owned by Google, Google puts a weighted value on YouTube videos. If someone does a search for an area or property on Google, your YouTube video, with its weighted scoring value, will creep its way to the top of a Google search, ultimately bringing your video more views. Please note that a video is different than a virtual tour, but will also help get your property more exposure.

3. Follow more people in your social networks:

This is probably one of the best ways to get more views on your virtual tours. It’s not really a new concept. The more people you follow, the more likely people are to follow you. The more people that follow you, the more people your tours will get in front of. This is a concept you’ll hear a lot about when marketers talk about getting Twitter followers. Be social and present and you’ll get more views.

4. Share your virtual tour in groups and use Twitter hashtags:

Find real estate communities around the web that will appreciate your 360° content beyond your own fan page or personal accounts. One place is Twitter with the hastag #VirtualTour.

5. Share your tour on reddit, stumbleupon and digg:

I really like to share on these places because they will give your virtual tour a chance to go viral. Reddit and Digg give you a decent chance for that, especially if your tour is unique or touches upon a hot subject in worldly culture. The best thing about this method is it really only takes a few seconds to do and can accomplish huge results.

6. Comment and Like other’s tours:

This is much like the first in that the more social and active you are, the more attention your work will receive. Virtual tours that hit certain milestones in likes and comments get pushed to the top, which gives the tour another chance to get more views. We notice that one is more likely to get a comment on their own tour if they leave a comment on someone else’s first. Just be sure your comment is helpful or constructive.

7. Create better or unique tours:

Provide features on your tours that make your listing look more unique. Consider adding aerials, video, floor plans, 3D Virtual Reality Walkthrus. Click HERE to witness an example that shows a tour with some of these enhancements.

What's your refund policy?

Due to the nature of digital / custom photography and the fact that photographs, once sent, cannot be returned, Virtual Access Tours has a strict NO REFUNDS POLICY.    Refunds will NOT be given due to "not liking a photo."

If there's a photo in question that needs editing, we will, in our best effort, try to correct it and return the revised image(s) within 24 hours.


Photos are processed and returned back to our clients within 1-2 business days.

VIP customers' photos are processed first and retuned within (1) business day - guaranteed.

If a non-VIP customer wants a rush on their photo shoot, they can pay a rush fee of $75 and can have a guarantee

  that their photos will be returned by the NEXT business day.